A renowned leader in industrial machinery manufacturing, faced significant challenges in managing customer inquiries efficiently. The manual process required considerable time and effort, leading to delays and decreased customer satisfaction. To address this, we were tasked with developing a comprehensive solution to streamline and automate the inquiry management process.

Utilizing SAP BTP’s Business Application Studio and Integration Suite, we designed a robust customer portal. This portal allowed customers to submit inquiries directly online, integrating seamlessly with the client’s SAP S/4HANA backend system. Our implementation included secure API management to ensure the protection of sensitive data and real-time updates to maintain data accuracy.

As a result, the client experienced a substantial reduction in inquiry processing time, enhanced customer satisfaction, and improved operational efficiency. This transformation not only optimized the customer service experience but also provided scalability for future growth.

Discover how our innovative solution can revolutionize your inquiry management process. Download our detailed case study to learn more.