SAP contact center integration for a leading Public Sector Agency in Kingdom of Saudi Arabia
The Client is a leading Public Sector organization who provides financial and advisory services for various companies in the Kingdom. They support growth and development of local industries and assist in upgrading their level of performance.
The client wanted to integrate AMER, a global contact center in the KSA with SAP. This process were initially is a tedious one requiring continuous manual process. The client needed standardization and integration of business processes across functions using SAP Best Solutions. Kaar Technologies integrated SAP with AMER for best transparency and decision making.
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Written by : Abisekh V
Abisekh is the analyst of @ KaarTech Branding who deals with the engineering of features and deals with functionalities for solving transformation-related problems.