In the digital age, enhancing customer experience has become a strategic priority for building products companies to maintain a competitive edge. Delivering Superior Customer Experience with RISE with SAP is reshaping companies to engage with their customers, streamlining operations, and delivering value. This blog explores how RISE with SAP can help you achieve a superior customer experience by focusing on key strategic priorities and advanced technologies.  

Strategic Priorities for Building Products Companies  

To transform their operations, top building products company are currently concentrating on four key strategic priorities:  

• Delivering a Superior Customer Experience
• Connecting and Automating the Enterprise
• Supporting Enhanced Business Models and Value-Added Services
• Building a Responsible and Sustainable Business

Intelligent technologies, especially those embedded in the RISE with SAP framework, play an incredible role in these transformations. They enable companies to rethink their business models, processes, and products by driving enterprise digitalization through advanced product development.  

Let’s dive into how RISE with SAP aligns with these priorities and transforms your customer experience.  

Delivering a Superior Customer Experience  

In the competitive world of building products, standing out means truly understanding and enhancing the customer experience. Companies need to know how their customers make purchasing decisions and use their products. This insight allows for tailored offerings that meet specific needs and deliver exceptional service.   

Consider the comparison between two companies:  

Company A uses a non-SAP ERP system. This company struggles with:  

• Disparate information and data silos, hindering clear visibility of customer orders and statuses.  

• Manual efforts required for product configuration and updates.  

• Difficulties in handling order changes, which affect various departments and processes.  

• Separate channels for ordering different products and manual calculations for production, pricing, and delivery.  

• Challenges in tracking products and managing claims, requiring multiple departments to resolve issues.  

Company B, on the other hand, utilizes an SAP-ERP system. Benefits include:  

• Tailored processes that meet customer needs seamlessly.  

• Machine learning assists with unique product configurations and automates responses for quick claim resolution.  

• Immediate updates and transparent communication regarding order changes.  

• Enhanced decision-making with a comprehensive view of customer history and activities.  

• High customer satisfaction with timely delivery of individually configured products.  

• Complete visibility of cost drivers and tracking of product status at all levels.  

• Simplified handling of claims and warranty cases, along with efficient transportation management.  

Company B’s Intelligent ERP system under the RISE with SAP package offers a 360-degree view of customer interactions, ensuring that every request is efficiently managed in one centralized location.  

Curious about how RISE with SAP can also support enhanced business models and value-added services? Keep reading to find out.  

The Transformation Journey with RISE with SAP  

Digital transformation with RISE with SAP isn’t merely about technology upgrades; it’s about fundamentally reshaping how businesses operate to address evolving human needs through innovation. Companies must transition from simply implementing digital solutions to embodying a digital mindset that aligns speed with purpose.  

RISE with SAP provides a comprehensive suite of tools and services to facilitate this transition. It encompasses:  

• Business Process Intelligence:

Gain insights into process performance, and use advanced analytics, AI, and automation to improve operations. This helps you continuously enhance your customer service and stay ahead of trends.  

• Embedded Tools and Services:

Access support for technical systems, software management, and smooth migration to SAP S/4HANA. This ensures your operations run smoothly and efficiently.  

• Infrastructure of Choice:

Flexible IaaS options allow you to avoid being locked into specific data centers, making it easier to scale and adapt as your business grows.  

• SAP Business Network Starter Package:

Connect with a vast network of suppliers, logistics, and asset intelligence. This fosters better collaboration and improves your supply chain.  

• SAP S/4HANA Cloud Deployment:

Choose from public or private cloud options that fit your business needs, ensuring you have the right infrastructure for your operations. 

Want to see how RISE with SAP can take your customer experience to the next level? Here’s how it makes a difference.  

How RISE with SAP Enhances Superior Customer Experience  

RISE with SAP is designed to elevate your customer interactions by integrating advanced technologies and processes that ensure a seamless and superior experience. Here’s how RISE with SAP contributes to a better customer experience:  

• Unified Customer View

RISE with SAP offers a 360-degree view of customer interactions by integrating data across all touchpoints. This visibility helps you understand customer preferences and offer personalized service that truly meets their needs. 

• Real-Time Order Processing  

The system enables real-time updates on order statuses, configurations, and changes. This transparency ensures customers are always informed about their orders, reducing uncertainty and enhancing trust.  

• Automated Product Configuration

Machine learning within RISE with SAP automates configuring complex products, speeding up the process and minimizing errors. Your customers get exactly what they need without long waits. 

• Efficient Claim Management  

The platform simplifies the claims process through integrated workflows and automation. Quick and accurate responses to customer claims are facilitated, improving overall satisfaction and reducing resolution times.  

• Improved Communication and Engagement  

The system facilitates regular and meaningful communication with customers through automated updates and notifications. This proactive engagement keeps customers informed and involved throughout their journey.  

• Enhanced Customer Segmentation and Targeting  

Detailed data and analytics enable better audience segmentation and more targeted offers. This ensures your marketing efforts hit the mark and drive higher engagement. 

• Integration of Value-Added Services  

RISE with SAP supports the inclusion of additional services like installation, maintenance, and support. These extras enhance the overall customer experience, offering more than just the initial purchase. 

• Enhanced Collaboration and Coordination  

The platform fosters better internal collaboration by integrating data and processes across departments. This ensures that all team members are aligned and can provide cohesive support to customers, reducing delays and improving service quality.  

Interested in learning how RISE with SAP can also help build a responsible and sustainable business? Read on to see how it supports sustainable practices.  

Why KaarTech is Your Ideal Partner? 

With over 17+ years of experience in the digital industry, KaarTech is the perfect partner for your RISE with SAP journey. Our deep understanding of SAP’s extensive product and service portfolio ensures we can guide you through the transition to an intelligent enterprise.  

Ready to transform your building products business? Embrace the future with KaarTech and RISE with SAP. Contact us today to start your journey toward superior customer satisfaction and operational excellence. 

 

FAQ’s 

1. How does RISE with SAP enhance customer experience?

RISE with SAP improves customer experience by offering a 360-degree view of customer interactions, real-time order updates, automated product configuration, efficient claim management, and proactive communication. 

2. What are the main strategic priorities for building products companies?

The main priorities are delivering superior customer experience, connecting and automating the enterprise, supporting enhanced business models and value-added services, and building a responsible and sustainable business. 

3. How does RISE with SAP facilitate business transformation?

RISE with SAP facilitates transformation through business process intelligence, embedded tools and services, flexible infrastructure options, access to SAP’s business network, and various cloud deployment models. 

4. What benefits does RISE with SAP offer for customer management?

RISE with SAP provides a unified customer view, real-time updates on orders, automated product configurations, streamlined claim management, improved customer segmentation, and enhanced internal collaboration.